Reach Out to Us
Our support team is on hand to help with questions, account-related matters, technical issues or general feedback. Whether you need help with deposits, withdrawals, verification or game queries, we’ll guide you through the process quickly and securely. Contact the team via live chat, email or phone for a prompt response. We also offer guidance on responsible gambling and can assist with limits, time-outs and self-exclusion.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat and email for account, verification and technical queries; reply usually within a few hours. |
| General enquiries | [email protected] — For general questions, promotions and feedback; monitored daily. |
| Affiliate enquiries | [email protected] — Partnerships, marketing and affiliate support. |
| Phone | +44 20 7946 1827 — For immediate assistance with withdrawals and urgent account issues. |
| Working hours | Mon-Fri 09:00-18:00; limited weekend cover for urgent cases. |
Support via Email
For detailed requests, account issues or when documents are required, email is our preferred contact method. Please send correspondence to [email protected] with a clear subject line and up-to-date contact details. Including your account ID and copies of any documents speeds up handling and helps avoid delays. We aim to respond promptly during business hours.
Submit Your Inquiry
Response Time
Our support team aims to respond promptly to all enquiries. Most messages receive a reply within one business day. Complex cases, such as account investigations, KYC checks or payment disputes, may take longer depending on their nature and the checks required. If you need an update, contact support and we will prioritise your case where possible.
Feedback
Your feedback matters to us. If you have suggestions, ideas or notice something that could be improved, please send them in, we review every message carefully and use the input to make the site clearer, faster and fairer for players in the United Kingdom. Your comments help shape future features, fixes and promotions.