Support is available to assist with account queries, verification, deposits and withdrawals, technical issues, or general feedback. Customers can contact the team via live chat, email or telephone for prompt help. For account-related matters, provide your registered email and any relevant transaction IDs to speed up assistance. Response times vary by channel; live chat is typically fastest, while email replies aim to be sent within one working day. Phone support also handles verification and payments queries during core hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat on site; response within minutes) |
| General enquiries | [email protected] (non-urgent queries; replies within 24 hours) |
| Affiliate enquiries | [email protected] (partnerships and commissions) |
| Phone | +44 20 7946 0852 (calls may be recorded; English only) |
| Working hours | Mon–Sun, 08:00–00:00 (GMT) |
Email is the preferred contact method for detailed requests, account issues or any matter requiring explanations or supporting documents. Please include a concise, descriptive subject line and provide up‑to‑date account details and a phone number where relevant to help avoid delays. Attaching screenshots or documents speeds resolution; responses are typically handled in priority order when full information is supplied.
Support requests are normally processed promptly: most enquiries receive a response within one business day. Complex cases that require document checks, account investigations or third‑party follow‑up can take longer to resolve and may need several business days. If an issue is expected to exceed standard timelines, customers will be kept informed of progress and any additional information required.
We welcome your feedback, suggestions or ideas to improve the website. Please tell us about any issues, feature requests or ways we could make the site easier to use. All feedback is reviewed carefully by the team and helps shape future updates to the service and user experience. Your input is appreciated and treated with consideration.
